Tuesday , November , 20 , 2018
The Institute Way Blog
Are your employees strategic thinkers? Are you? How can you tell? How one answers one question is a dead giveaway.
Imagine you take your car to the car dealer to get serviced. Before you give your car to the service manager you see the following performance statistics posted on the wall:
Average time to wait for an appointment after requesting one—27 days
Number of people who requested an appointment but didn’t get one—46,000
Not too reassuring is it....
We receive the funniest “help me!” calls here at the Institute. While they probably aren’t good enough for their own reality show, these calls do provide us with some comic relief around here.
Recently, we fielded another call to add to our “are you kidding me?” file.
During the years we lived in Canada, my family became fond of Canadian Heritage Moments. These were sixty-second vignettes that depicted formative moments in Canadian history. One of my favorites has the intrepid French explorer Jacques Cartier arriving in the valley of the St. Lawrence River in the year 1534 and encountering a group of Iroquois.
“It’s not hard to make decisions when you know what your values are.” – Roy E. Disney
Values can sometimes seem like the stepchild of strategic planning. The guts of a strategic plan can include a results-oriented vision translated into specific objectives, measures and initiatives that will support it.