Thursday , September , 19 , 2019
The Institute Way Blog
This is the third part of a series of four blogs in which I share the four things I wish I’d known earlier in my business career that would have helped me to avoid major mistakes.
Measurements play a relevant part of our daily world, both in our personal and professional lives. How do we determine how effective we are in achieving our desired goals and objectives, whether in our personal life or at work?
Let’s say our organization needs to buy a fleet of vehicles and we have two procurement teams. We tell team 1 that we want quiet, blue, four-door, fuel-efficient cars. We tell team 2 that we want world-class, high-quality, great-value, high-performing cars. Then we give both teams a few weeks to find their vehicles. Guess which team will be able to produce measurable...
As part of the KPI Basics series of content we are developing as part of the launch of the KPI.org website, I thought I would introduce the different types of key performance indicators. As I describe in the accompanying video, we like to use a framework called the Logic Model to describe the first four types.
My daughter recently took an art camp offered by the city. When I arrived for pick up on the last day, the students were filling in program evaluations. Our later conversation about randomly filled bubbles, porta-potties, and palaces inspired me to revisit some important principles in KPI development.