This course focuses on how to derive and refine appropriate performance measures for your organization. It is useful for any corporate management environment, whether you are using the balanced scorecard or not.
You Will Learn:
- How to distinguish between input, activity, output and results measures of performance
- How to focus on results and outcomes in order to meet government and industry requirements for these measures
- How to develop outcome measures by use of Customer Analysis and the Customer Value Proposition
- How to develop Strategy ProfilesTM, strategy maps, and key performance measures for monitoring organization strategy and processes
- How software can be used to collect, manage and display performance data in ways that lead to more effective decision making
- How to derive performance measures that will meet the PART requirements of OMB (Federal government)
- How a scorecard system can drive a performance-based budget and employee accountability.
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Hands-On Training
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Participants develop a strategy map for their own organization.
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Through case studies and a series of interactive small-group workshops, you will apply performance measurement concepts to your own current projects and organization. Exercises performed throughout this course include:
- Understand each of the core concepts in performance measurement
- Use an organizational assessment to identify gaps and organization pains
- Clarify your organization's mission and vision statements
- Use Strategy ProfilesTM and strategy maps to craft objectives and performance drivers from strategic goals and desired outcomes
- Derive performance measures aligned to your strategy map
- Develop and select new initiatives to execute strategy
- Align processes and projects to mission, vision and strategies
- Define requirements and select appropriate software
- Tools and methods such as causal analysis and flow charting to identify key performance drivers
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Course Benefits
This course is designed for participants engaged in planning, budgeting, performance improvement, and internal consulting. This course uses three systematic models (the Logic Model, the Strategic Results Model, and the Balanced Scorecard) to teach participants how to think strategically rather than just in terms of activities and processes. Participants will learn to develop outcome performance measures that are essential for organization success. Effort is concentrated on identifying the critical few measures that matter most, not the hundreds of activities that could be measured. Participants learn how to apply the methodology in their organization in a systematic way.
Performance measurement software will be demonstrated to show how you can use software to assist in setting up scorecards, and in collecting and reporting strategic information. You will also learn about some of the challenges and pitfalls of strategic management, and how to deal with them.
You will receive a 200-page Workbook, case studies, software demonstrations, and small-group facilitated sessions to practice each step in developing strategy-focused performance measures.
Who Should Attend
This course is recommended for managers, planners and analysts who are involved with defining performance measures, complying with Federal government requirements or others seeking the best practical ideas in improving organizational performance.
Instructors
The course will be taught by the Principals and Associates of the Balanced Scorecard Institute. These instructors have specialized expertise in balanced scorecard training, facilitation and consulting in public and private-sector organizations.
Continuing Education Units
Attendees completing course will qualify for 2.1 CEUs through our alliance with the University of South Carolina.
We accept credit cards, purchase orders, company or personal checks, and government training requests.
On-site courses
This course can be brought to your own organization, and customized to meet the specific needs of your team. Contact us for details.