Course Overview
This workshop adds depth to our introductory course (301). It uses the same framework, our Nine Steps to SuccessTM methodology, but it delves deeper into the subjects our trainees have been asking for: strategic thinking, practical examples, details on cascading, budgeting, change management, evaluation and other advanced topics. We recommend that people take Course 301 before this course, or have equivalent experience in using the methodology. This course is taught by our most senior staff. Topics covered by the course include:

• An intensive review of the steps to build and implement a balanced scorecard strategic management system
• How to think strategically and avoid getting bogged down in tactical details
• Numerous examples of strategy maps and best practices in developing balanced scorecard systems
• Management tools to support the steps in the methodology
• Small group simulations to understand decision choices
• Balanced scorecard "best practices"
• Advanced concepts in performance measurement
• How to cascade the enterprise scorecard throughout the organization
• The seven levers of change
• Overcoming obstacles and challenges within your organization 
• Evaluating your own organization's planning documents and process

Who Should Attend 
This course is designed for people in private, public or nonprofit-sector organizations who have responsibility for building, implementing and maintaining scorecard and other performance management systems. Typical attendees include those with responsibilities for implementing and/or maintaining the management system; developing appropriate performance measures; selecting software tools; cascading the scorecard to lower tiers in the organization; evaluating or reporting strategic and operational performance data; and/or improving resource allocation decision making. We recommend the introductory course (301): Building and Implementing Balanced Scorecards (or equivalent experience with the BSC methodology), prior to taking this course.

Course Benefits 
The course will be taught as a hands-on workshop using interactive lectures, practical examples, case studies, software demonstrations, a dynamic simulation, shared participant experiences, and practice sessions. The learning goals of the course are to: review best practices in building and implementing a balanced scorecard strategic management system, cascade the system to encompass all organizational tiers and operations, employ change management to sustain the system, and practice facilitation and coaching skills that will be useful in your organization.

Hands On Training
In small group workshops, you will practice planning and facilitation skills to apply in your own organization. You will receive feedback from the instructor and your fellow trainees from different organizations, conducted in a safe and relaxed environment in which "there are no wrong answers".  Participants will receive a copy of our BSC Resources CD and an Advanced Balanced Scorecard Toolkit, which includes sample forms and templates to support each step of the planning and implementing process, plus evaluation forms, exercises and related material. Performance measurement software will be demonstrated to show how computer software can be used to assist in setting up the scorecard, and in collecting and reporting performance information 

Instructors
The course will be taught by the Principals and Associates of the Balanced Scorecard Institute. These instructors have specialized expertise in balanced scorecard training, facilitation and consulting in public and private-sector organizations.

Feedback from past participants:
“…the BSC program was one of the best professional development experiences I’ve ever had."

“I loved the case study exercises!”

"Very useful charts and checklists to evaluate the process of developing performance measures."

“…the case study was very supportive of understanding the process of developing and mapping strategy."

"...the methodologies in this presentation are a powerful medium for achievement of the right strategic objectives."

"...good information on what we need to do at our respective workplaces to effectively cascade the balanced scorecard."

Course Outline

Module I. Introduction 
(Learning Objectives: Introduce participants and trainers; set course expectations; outline course modules; introduce the case studies; and discuss reference material.)

• Introductions, expectations, and participant knowledge
• Workshop objectives
• Agenda, schedule and logistics
• References
• Introduction to the workbook and course

Module II. Review of Balanced Scorecard Development 
(Learning Objectives: Define terms; define the building and implementation process; review scorecard systems for different organizations; identify management tools to support the building process; discuss common challenges and how to deal with them.) 

CASE STUDY: DEVELOP AND CRITIQUE A BALANCED SCORECARD STRATEGY MAP, MEASURES AND INITIATIVES FOR A FICTITIOUS ORGANIZATION

•  Definitions
• Strategic thinking and management
• The nine-step methodology for building and implementing a balanced scorecard program
• Review best practices in developing performance measures
• Sample BSC strategies, strategy maps and performance measures
• Sample BSC strategies, strategy maps and performance measures
• Organization Assessment Tools (Baldrige, etc.)
• Meeting the challenges of scorecard systems

Module III. Implementing the Balanced Scorecard 
(Learning Objectives: Identify and understand the three implementation steps – Computerizing and communicating performance information, cascading the scorecard throughout the organization, and using scorecard information to improve performance.)

Software demonstration: Performance Management Information Systems.

• Aligning strategy throughout the organization
• Software tools to support BSC implementation, and how to select one
• Cascading the scorecard throughout the organization
• Using performance information to evaluate and improve performance

Module IV. Sustaining the Balanced Scorecard

(Learning Objectives: Understanding the people side of implementing a change; developing effective reward & recognition systems; experience of other organizations; obstacles to change and how to overcome them)

• Use of Readiness Assessment Tool to define the organization’s readiness for change
• Scorecard roll out, training, and change management
• Examples of mature BSC systems in organizations; issues and how they were addressed
• The seven levers of change and how to use them to create sustainable change
• Developing a change management plan, including communications
• Linking performance to rewards

Module V. Linking the Balanced Scorecard to Budgets and Operations 
(Learning Objectives: Create a vision of the future organization when these processes will be integrated; show examples of high-performing organizations.)

CASE STUDY: DYNAMIC SIMULATION OF PERFORMANCE IN A COMMERCIAL ORGANIZATION.

• Review of budgeting systems in public and private sector organizations
• The impact of strategy on resource allocation decisions
• Performance-based budgeting with the balanced scorecard
• Sarbanes-Oxley compliance and the balanced scorecard
• Integration of strategy, performance measurements and resource decision making

Module VI. Clinic - Evaluate the Balanced Scorecard Management System in Your Organization 
(Learning Objectives: Compare practices in other organizations to the scorecard system in your organization; identify improvements) 

• Review your organization's planning documents
• Review your organization's planning process
• Discuss best practices with other managers
• Develop recommendations for improvements to your organization's system