Course Overview
This course, formerly called "Building and Implementing a Balanced Scorecard", shows a step-by-step methodology to build and implement a balanced scorecard strategic management system, either public or private sector. It includes a hands-on workshop to allow you to get practice in developing the balanced scorecard for a typical organization. You will have an opportunity to address some specific issues in your own organization. Topics covered by the course include:

• Basic concepts of the balanced scorecard and how it can be used to improve organization performance
• How the balanced scorecard applies to different types of organizations
• How to build and implement a balanced scorecard using our award-winning nine-step methodology
• How to develop Strategy Profiles^TM , strategy maps, and initiatives for improving organization strategy and processes
• How to develop more meaningful performance measures
• The correct sequence of steps that are necessary to build a strategy-focused organization
• How a scorecard system can drive a performance-based budget and employee accountability.  
 

Upgrade to Professional Certification!
Take this course and later you can "upgrade" to professional certification!

Who Should Attend 
This course is recommended for executives, managers, planners and analysts who are seeking the best practical ideas in improving organizational performance.This course is recommended for executives, managers, and planners who seek a brief, high-level introduction to the balanced scorecard and how it can be applied to meet their own organization's needs.

Course Benefits 
You will understand the key concepts of the balanced scorecard, and why it is gaining so much attention in corporate and governmental organizations. You will learn a systematic, nine-step methodology for building and implementing the balanced scorecard, based on the performance management theory developed at Harvard University and our international balanced scorecard consulting experience. You will receive a Performance Scorecard ToolkitTM with worksheets for each step of the methodology.

Performance measurement software will be illustrated to show how you can use tools to assist in setting up scorecards, and in collecting and reporting strategic information. You will also learn about some of the challenges and pitfalls of strategic management, and how to deal with them.

Continuing Education Units
Attendees completing this course will qualify for 2.1 CEUs through our alliance with the University of South Carolina.

Hands On Training
Through case studies and a series of interactive small-group workshops, you will apply the balanced scorecard concepts to meet the challenges facing a typical organization. Exercises performed throughout this course include: 

• Launching a BSC program and establishing work teams
• Use an organizational assessment to set vision, mission, and strategy
• Develop an organization's strategic themes & perspectives
• Use Strategy ProfilesTM and strategy maps to derive objectives and performance drivers
• Develop performance measures aligned to the strategy map
• Develop new initiatives to execute strategy
• Align mission and vision with performance
• Define requirements and select appropriate software
• Scorecard deployment, budget and time scheduling 

Instructors
The course will be taught by the Principals and Associates of the Balanced Scorecard Institute. These instructors have specialized expertise in balanced scorecard training, facilitation and consulting in public and private-sector organizations.

Feedback from past participants:
“…the BSC program was one of the best professional development experiences I’ve ever had."

“I loved the case study exercises!”

"Very useful charts and checklists to evaluate the process of developing performance measures."

“…the case study was very supportive of understanding the process of developing and mapping strategy."

"...the methodologies in this presentation are a powerful medium for achievement of the right strategic objectives."

"...good information on what we need to do at our respective workplaces to effectively cascade the balanced scorecard."

Public Sector Discount: 
For two-day and three-day workshops, there is a $150 discount for participants from public sector and not-for-profit organizations (use discount code NP).

Multi-Registration Discount: 
There is also a $100 discount for three or more participants from the same organization. We encourage more people from the same organization to attend so that they can collaborate during the workshop.

Early Bird Special: 
$100 additional discount per participant for signing up 30 days before the start of the course.

Course Outline

DAY ONE

Module I. Introduction 
(Learning Objectives: Explain the concept and origin of the balanced scorecard; outline course modules; introduce the case studies; introduce participants; and discuss reference material.)

• Introductions, expectations, and participant knowledge
• Workshop objectives
• Balanced scorecard concept and origin
• Agenda, schedule, and logistics
• References
• Introduction to the examples, case study, small-group exercises, performance measurement software, and the performance scorecard toolkit

Module II. Overview of the Balanced Scorecard (BSC) 
(Learning Objectives: Explain the evolution of measurement and strategic management systems; define terms; list reasons for adopting a balanced scorecard system; identify the six steps needed to build a scorecard system and the three steps needed to implement these systems; identify challenges that need to be overcome; discuss indicators of successful systems; discuss time periods for a scorecard project; contrast the differences and similarities in scorecard systems for different organizations; discuss a typical BSC cycle.)

• Introduction to performance management and measurement
• Definitions
• Balanced scorecard history
• Reasons for undertaking a balanced scorecard project
• Similarities and differences among BSC and other performance systems
• Advantages of using BSC performance systems
• Contrast private sector and public agency use of scorecards
• Key questions the BSC seeks to answer
• Sample BSC performance measures
• The Nine-Step Methodology for building and implementing a balanced scorecard project
• Meeting the challenges of scorecard systems
• Indicators of successful projects

Module III. Building the Balanced Scorecard 
(Learning Objectives: Identify the six building steps -- Using an organization assessment to set vision, mission and strategy, Defining strategic themes, Choosing perspectives and developing objectives, Developing a Strategy Map, Defining performance measures, Developing Initiatives.)

Case studies and examples will be selected from among several commercial, public sector and not-for-profit organizations that use the balanced scorecard for strategic management.

• Using an organizational assessment to set vision, mission, and strategy
• Identify customer groups and develop the Customer Value Proposition

DAY TWO

Module III. Building the Balanced Scorecard (Continued)

• Develop Strategic Themes and Strategic Results
• Develop Strategic Objectives and strategic success drivers
• Strategy mapping - develop cause-effect relationships among the objectives
• Derive Strategic Performance Measures, Targets, and Thresholds

DAY THREE

• Develop Strategic Initiatives Define Criteria for Selecting Initiatives

Module IV. Implementing the Balanced Scorecard 
(Learning Objectives: Identify and understand the three implementation steps - Using computers to communicate performance information, Cascading the scorecard throughout the organization, and Using scorecard information to improve performance)

Examples will be selected from among several commercial, public sector and not-for-profit organizations that use the balanced scorecard for strategic management.

Software Demonstration: Performance Management Information Software options

• Implementation issues
• Aligning strategy and work throughout the organization
• Collect, verify and validate performance data
• Transforming data into information
• Software options for managing performance information
• Developing an internal and external communication plan
• Cascading the scorecard throughout the organization
• Employee motivation
• Linking strategy to resource decisions
• Linking performance to rewards
• Scorecard roll out, training, and change management
• Using performance information to improve organization performance

Module V. Next Steps 
(Learning Objectives: Understand the challenges of integrating balanced scorecard systems with other enterprise-wide systems; overcoming challenges to implementation)

Exercise: examine strategic change readiness in your organization.

• Integrating the scorecard with other enterprise management systems
• Integrating the scorecard with other enterprise information systems
• Best practices

Module VI. Getting Your Scorecard On Track 
(Learning Objectives: applying the BSC to your organization's needs; discuss company-specific issues)

Exercise: Develop a scorecard action plan for your organization.

• Overcoming obstacles and challenges within your organization
• Integrating the scorecard with other enterprise management and information systems
• The role of consultants
• Time and schedule estimates
• Develop an Action Plan based on your organization's readiness