This new course expands on our previous offerings (Courses 304, 354) to create a full 3-day intensive course on how to derive and refine meaningful performance measures for your organization.

The course is organized into eight modules that are designed to prepare the participants to develop measures of organizational results, as well as operations and processes, and to link operational measures to related results. Participants should also be able to take measures and turn them into manageable data and useful performance information. The course modules are:

• Module 1 - Course Introduction
• Module 2 - Introduction to Performance Management, Measurement, and the Balanced Scorecard
• Module 3 - Understanding Performance Measures and the Framework for Measuring

Day Two:

• Module 4 - Performance Measures Definition
• Module 5 - Advanced Performance Measures

Day Three:

• Module 6 - Managing Strategically with Performance Information
• Module 7 - Meeting the Challenges of Measurement-based Management
• Module 8 - Wrap-up

Who Should Attend
This course is designed for employees who have been tasked to plan, develop, upgrade and/or maintain a balanced scorecard system, or to improve dashboards, KPI scorecards, business processes, portfolio management or other performance measurement systems. The course is recommended for managers, planners and analysts who are involved with defining performance measures, complying with regulatory reporting requirements (such as Sarbanes-Oxley) or others seeking the best practical ideas in improving organizational performance.

Instructors
The course will be taught by the Principals and Associates of the Balanced Scorecard Institute. These instructors have specialized expertise in balanced scorecard training, facilitation and consulting in public and private-sector organizations. Their biographical information is listed here.

Continuing Education Units
Attendees completing this course will qualify for 2.1 CEUs through our alliance with the University of South Carolina.

We accept credit cards, purchase orders, company or personal checks, and government training requests.

On-site courses
This course can be brought to your own organization, and customized to meet the specific needs of your team. Contact us for details.