Developing Meaningful Performance Measures for Business & Governement Course Workbook

By Howard Rohm. Course workbook materials for course 355: Developing Meaningful Performance Measures for Business & Government. A slide presentation (in PDF format) of the approximately 200 slides shown in the Institute's 3-day course.  This course provides essential guidance on developing meaningful strategic and operational performance measures for balanced scorecard systems. Topics include what to measure, how to measure directly and indirectly, how to set targets and thresholds, how to develop composite measures using lower level performance measures, how to measure outcomes, outputs, processes, and inputs, and how to use performance information software to produce visually appealing information that can better inform decision making throughout an organization. Leading and lagging measures are explored, as are measures of results and the processes that produce results. This is available as a PDF file via immediate download.