Primarily what makes a balanced scorecard ‘balanced’ is that we view the organization from multiple perspectives and develop metrics, collect data and analyze it relative to each of these perspectives.  In other words, we balanced our focus between the internal (the Learning and Growth Perspective & the Business Process Perspective), the external (the Customer Perspective) and the Financial Perspective. A good scorecard also maintains a balanced between leading indicators and lagging indicators.  'Balance’ also reflects the framework’s emphasis on strategic themes and objectives rather than on the typical focus on operations only.