I am putting together a balanced scorecard aimed at defining metrics around successful deployment. By "deployment", I am referring to when a department begins a project or task and has successfully implemented the project or task. Some of the challenges I have encountered is that each department that I am gathering information from, has a different intepretation based on their department needs. Some of the common factors I've seen are: 1) Communication across teams 2)Preparedness
Any suggestions? This whole world is fairly new to me.
Thanks.