In terms of your question, the cost and return value on the balanced scorecard are admittedly fairly hard to estimate on the front end unless more information is known about the organization and the specific situation. The total cost may be estimated by tallying items such as this:
- No. of team members x time on team activities
- Facilitator cost
- RFP and software evaluation labor cost
- Software licensing cost
- Installation and testing cost
- Annual maintenance and upgrade cost (typically 20% of initial cost)
Obviously, this is not information that will always be available.