The matrix describes the correlation between performance criteria of the Malcom Baldrige Quality Award Business Criteria (2001) with the ISO 9001 performance criteria. Dark gray indicates a strong correlation; light gray indicates a weak correlation.
The ISO 9001 criteria (columns of the matrix) are as follows:
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Management Responsibility
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Quality System
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Contract Review
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Design Control
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Document and Data Control
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Purchasing
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Control of Customer-Supplied Product
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Product Identification and Traceability
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Process Control
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Inspection and Testing
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Control of Test Equipment
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Inspection and Test Status
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Control of Nonconforming Product
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Corrective and Preventative Action
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Handling, Storage, Delivery etc.
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Control of Quality Records
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Internal Quality Audits
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Training
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Servicing
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Statistical Techniques
The matrix indicates that the Baldrige criteria are much broader in scope than the ISO 9001 criteria. The latter are focused mostly on manufacturing processes; this standard was developed in the industrial era for this kind of business. The balanced scorecard, with its metrics of learning and growth and customer satisfaction, is more appropriately measured by the Baldrige criteria and may be more appropriate than ISO 9001 for modern knowledge-worker organizations of the "new economy".
For a more detailed analysis of such comparisons, see M. O. Tingey, Comparing ISO 9000, Malcom Baldrige and the SEI CMM for Software, Prentice-Hall (1997).