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Top Ten Reasons for a Performance Measurement System by Paul Arveson
It improves the bottom line by reducing process cost and improving productivity and mission effectiveness.
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Measurement-Based Management and Its Excesses by Paul Arveson
The myth of measurement is embraced with almost religious fervor by the Management movement.
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Objections to Measurement-Based Management, with Responses by Paul Arveson
There are many different schools of thought on management approaches, and each of these schools has its own proponents
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Background and History of Measurement-Based Management by Paul Arveson
Measurement-based or fact-based management is not new.
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Legal Foundations of US Federal Government Management
The 1990's were an era of significant reform in US Federal Government management policy and information technology management policy in particular.
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Government Agency vs. Private Sector Management
Most of the literature on the Balanced Scorecard and other management theories is oriented around the values and needs of private-sector companies.
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The Relevance of the Sarbanes-Oxley Act to Non-Profit Organizatoins: Changes in the Corporate Governance, Organization, Financial Reporting, Mangement Responsibility and Liability by John Knubel
The Sarbanes-Oxley Act was enacted in response to Enron, Worldcom (MCI), Health-South and several other recent episodes involving corporate fraud, mismanagement and abuse of power.
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3-Tier Improvement Plan
The foundation of the entire plan is an intranet connected to a relational database. This infrastructure is used to support the collection and distribution of data to all participants.
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Improving Governement/Nonprofit Mission and Generic Processes by Paul Arveson
Senior management is where most of the strategic functions exist, but general oversight covers all functions.
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Seven Steps Toward "300" by Paul Arveson
The above figure shows a hypothetical record of efforts by a mediocre 'baseline' Government agency to achieve a score of 300
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Improving an Everyday Process: The Meeting Cycle by Paul Arveson
Why are we so slow getting rid of paper-based processes? Is it because we aren't really convinced of the business case for IT (Information Technology)?
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An Introduction to the Balanced Scorecard for City & County Governments by Paul Arveson
A presentation given at the City-County Summit in San Diego, CA. March 2003
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Building the Balanced Scorecard in a Government Agency by Paul Arveson
A workshop presentation given at the City-County Summit in San Diego, CA March 2003
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Improving Public Sector Results with a Balanced Scorecard: Nine Steps to Success by Howard Rohm
a presentation by Howard Rohm
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Books
The following books are recommended to provide expert help in special topics related to the balanced scorecard.
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Handbook for Basic Process Improvement
This handbook has been developed to assist team leaders at all levels who are involved in process improvement efforts.
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Office Lighting as a Performance Metric?
It may seem like a petty issue, but as energy costs increase, the practice of leaving lights (and other equipment) on at night is creating a bad "image" for some companies.
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Measuring Performance in Government Research Agencies by Paul Arveson
Private companies exist to make money for their shareholders, owners and employees.
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The Ethics Perspective by Paul Arveson
In the fall of 2001, Americans experienced a new depth of evil. Following the attacks on two cities, the mail system was attacked with Anthrax
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Questions for Strategic Planners to Ask by Paul Arveson
Aligning strategic initiatives to strategy is done through measurements of the performance of those initiatives. There is no other way.
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Business Survey Methods
Collecting data on business organizations is very different from collecting data on individuals. Examples of the questions that survey designers must answer include the following
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The Balanced Scorecard and Related Practices
Although the balanced scorecard can form the foundation for organizational strategic success, it is not sufficient in itself.
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The Balanced Scorecard and Knowledge Management by Paul Arveson
In recent years there has been a renewed interest in "human resources" and "collaboration" under the term "knowledge management".
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Baldrige ISO
The matrix describes the correlation between performance criteria of the Malcom Baldrige Quality Award Business Criteria (2001) with the ISO 9001 performance criteria.
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Baldrige CMM
This is a comparison of Baldrige 2001 Business Criteria to the Capability Maturity Model (CMM).
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The Emerging Field of Management Engineering by Paul Arveson
Most engineering disciplines, such as mechanical engineering, civil engineering, naval engineering, etc. deal with building things that are visible.
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Integrating Baldrige with the Balanced Scorecard by Howard Rohm
Learn how the Baldrige assessment and the Balanced Scorecard can be integrated
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The Convergence of Strategy, Performance and Enterprise Architecture in the US Federal Government
by Paul Arveson
Enterprise architecture is playing an increasingly important role in plans to improve management.
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The Value of Corporate Information Technology Initiatives
by Paul Arveson
Government agencies should emulate large private-sector companies in their aggressive use of IT to enhance business activities.
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The Revolution in Strategic Planning by Paul Arveson
The balanced scorecard is creating a revolution in the profession and practice of strategic planning.
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Deployment of the Balanced Scorecard Measurement System by Paul Arveson
The Balanced Scorecard text by Kaplan and Norton describes in general terms the basic ideas of the balanced scorecard concept
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Improve Financial Performance Using a Balanced Scorecard by Howard Rohm
Download Howard Rohm's presentation for the Financial Executives International, the preeminent association for CFOs and other senior finance executives.
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