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The Institute Way Blog

How the Mighty Have Fallen

A few months ago, we got a call from a company asking for help with their balanced scorecard – something that happens every day.  What was surprising was that the company was one that was a former winner of the Balanced Scorecard Hall of Fame, and one that I had worked with years before.
October 7, 2013 0 Comments

How Can They All Be Our Customers?

Twenty-three people were waiting for the workshop to begin. The job at hand was to facilitate key managers, analysts, and program advisors through a strategic thinking process and formulate a new strategy. The organization was a four-hundred employee health care non-profit. It was 20 years old and was created around a single purpose: saving lives by processing tissue and...
October 4, 2013 0 Comments

The Post-Retreat Strategic Planning Letdown

On the radio the other day there was mountain climber that shared her experience standing atop Mount Everest. She said that while standing on that summit she was surprised to find that rather than revel in her achievement and enjoy the view that so relatively few people have seen, her thoughts were dominated by an unexpectedly unsettling realization: now, I have to get back...
October 2, 2013 0 Comments

PS: Our Balanced Scorecard Saved The U.S. Army $26 Million

I was working with an Army command at Ft. Sam Houston this week and had invited a special guest - Scott Hencshel - to address the group regarding the organizational challenges of implementing a balanced scorecard system within Army.  (Scott’s command is also stationed at Ft. Sam Houston -  Army Medical Department Center & School (AMEDDC&S), an...
September 30, 2013 0 Comments
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