Saturday , February , 17 , 2018
The Institute Way Blog
I was working with an Army command at Ft. Sam Houston this week and had invited a special guest - Scott Hencshel - to address the group regarding the organizational challenges of implementing a balanced scorecard system within Army. (Scott’s command is also stationed at Ft. Sam Houston - Army Medical Department Center & School (AMEDDC&S), an Institute “Award for Excellence
A former client called to say they were at a decision-point. They were trying to decide if they wanted to keep using their balanced scorecard system or not. He went on to say, “to be quite honest, the scorecard really isn’t driving the organization. It feels more like ‘busy work’...it leaves a bad taste in our...