Wednesday , December , 13 , 2017
The Institute Way Blog
I talked to a student from one of our classes over a year
after the class to see how things were going, and she told me a long story about how they were still debating the exact wording of objective number 9. I asked her if they had reached their targets on any key measures and she said that they were still tweaking the measurement data definition. So a year after the class, they were still just thinking about how to get started!
A few years ago I was facilitating a post-merger integration process for an expanding publicly-traded utility company that had bought a smaller, rural utility in order to expand its territory. The parent company had a balanced scorecard, and we created an aligned scorecard for the smaller company.