Thursday , December , 14 , 2017
The Institute Way Blog
Imagine you take your car to the car dealer to get serviced. Before you give your car to the service manager you see the following performance statistics posted on the wall:
- Average time to wait for an appointment after requesting one—27 days
- Number of people who requested an appointment but didn’t get one—46,000
Not too reassuring is it. Would you leave your car or look somewhere else?
My business intelligence (BI) and analytics software salesman friend said something interesting to me the other day over lunch. He said, “I don't sell software, I sell gym memberships. When someone joins a gym they are not really buying the membership. They are buying the dream of improved health and a better physique. Their intention is to work out every day and...
Have you heard the common legend that scientists have proven that bumblebees, in terms of aerodynamics, can’t fly? This is a myth that came about because about eighty years ago an aerodynamicist made this statement based on an assumption that the bees’ wings were a smooth plane. It was reported by the media before the aerodynamicist actually...
You won’t find true signals of changes in performance by looking at month-to-month comparisons, or trendlines, or moving averages. The signals you really need to know about, the only signals that you ought to respond to, are revealed through one particular graph only.