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The Institute Way Blog

How Can They All Be Our Customers?

Twenty-three people were waiting for the workshop to begin. The job at hand was to facilitate key managers, analysts, and program advisors through a strategic thinking process and formulate a new strategy. The organization was a four-hundred employee health care non-profit. It was 20 years old and was created around a single purpose: saving lives by processing tissue and...
October 4, 2013 0 Comments

The Post-Retreat Strategic Planning Letdown

On the radio the other day there was mountain climber that shared her experience standing atop Mount Everest. She said that while standing on that summit she was surprised to find that rather than revel in her achievement and enjoy the view that so relatively few people have seen, her thoughts were dominated by an unexpectedly unsettling realization: now, I have to get back...
October 2, 2013 0 Comments

Bringing Innovation Down to Earth

Years ago, I worked for a Big 5 consulting firm and did a lot of strategic planning projects. In one case I remember we facilitated four three-day workshops with the top 25 executives in a government-owned power generation company in Canada. We went through a pretty typical strategy formulation process, talking about strengths and weakness, opportunities and threats,...
September 27, 2013 0 Comments

Navigating with the Fuel Indicator

Has it ever dawned on you that you think you are headed in the right direction only to discover that you are using the wrong measure to inform your decisions? It feels a bit like navigating a truck using the fuel gage instead of the GPS. This was a lesson that I observed again this past week while presenting at the McLeod Software Users’ Conference in Scottsdale,...
September 26, 2013 0 Comments