Saturday , February , 17 , 2018
The Institute Way Blog
One of the participants in a recent Balanced Scorecard Professional Certification workshop was struggling with the difference between Strategic Themes and Balanced Scorecard Perspectives. In fact, he fundamentally questioned the need for both. His argument was that Themes and Perspectives are essentially both focus areas of some sort. Finally, he asked that I show him how different restaurants would use the terms if they were to create a balanced scorecard.
I talked to a student from one of our classes over a year after the class to see how things were going, and she told me a long story about how they were still debating the exact wording of objective number 9. I asked her if they had reached their targets on any key measures and she said that they were still tweaking the measurement data definition. So a year...
The rock music industry in 1991 was in transition. After about forty years of fans preferring rock music to country music by a reliably constant percentage, sales figures were indicating that preferences were shifting from rock to country. Was Garth Brooks popular enough to influence a dramatic shift? Or was there actually an underlying measurement problem?
On the radio the other day there was mountain climber that shared her experience standing atop Mount Everest. She said that while standing on that summit she was surprised to find that rather than revel in her achievement and enjoy the view that so relatively few people have seen, her thoughts were dominated by an unexpectedly unsettling realization: now, I have to get back...
Has it ever dawned on you that you think you are headed in the right direction only to discover that you are using the wrong measure to inform your decisions? It feels a bit like navigating a truck using the fuel gage instead of the GPS. This was a lesson that I observed again this past week while presenting at the McLeod Software Users’ Conference in Scottsdale,...