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The Institute Way Blog

Gaming the System at the VA

Imagine you take your car to the car dealer to get serviced. Before you give your car to the service manager you see the following performance statistics posted on the wall: Average time to wait for an appointment after requesting one—27 days Number of people who requested an appointment but didn’t get one—46,000 Not too reassuring is it....
July 16, 2014 0 Comments

4 Reasons Business Intelligence Systems are Like an (Unused) Gym Membership

My business intelligence (BI) and analytics software salesman friend said something interesting to me the other day over lunch. He said, “I don't sell software, I sell gym memberships. When someone joins a gym they are not really buying the membership. They are buying the dream of improved health and a better physique. Their intention is to work out every day and...
May 23, 2014 0 Comments

Don’t Be THAT Guy!

We receive the funniest “help me!” calls here at the Institute.  While they probably aren’t good enough for their own reality show, these calls do provide us with some comic relief around here.   
 
Recently, we fielded another call to add to our “are you kidding me?” file.  
May 15, 2014 0 Comments

The “Words with Friends” Strategy Disruption

Umiaq is defined as a large open Inuit or Eskimo boat made of skins stretched on a wooden frame, usually propelled by paddles. I looked it up only because my Words with Friends opponent just played that word. There are several possible explanations for this move. Maybe my friend of many years has recently become an expert in the Inuit culture. Maybe his linguistic genius is...
March 4, 2014 0 Comments
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