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Tuesday , December , 12 , 2017
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The Institute Way Blog

How Can They All Be Our Customers?

Twenty-three people were waiting for the workshop to begin. The job at hand was to facilitate key managers, analysts, and program advisors through a strategic thinking process and formulate a new strategy. The organization was a four-hundred employee health care non-profit. It was 20 years old and was created around a single purpose: saving lives by processing tissue and...
October 4, 2013 0 Comments

Bringing Innovation Down to Earth

Years ago, I worked for a Big 5 consulting firm and did a lot of strategic planning projects. In one case I remember we facilitated four three-day workshops with the top 25 executives in a government-owned power generation company in Canada. We went through a pretty typical strategy formulation process, talking about strengths and weakness, opportunities and threats,...
September 27, 2013 0 Comments

Balanced Scorecard Gone Bad - What's that Funky Smell?

A former client called to say they were at a decision-point. They were trying to decide if they wanted to keep using their balanced scorecard system or not.  He went on to say, “to be quite honest, the scorecard really isn’t driving the organization.  It feels more like ‘busy work’...it leaves a bad taste in our...
September 20, 2013 0 Comments
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