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The Institute Way Blog

Garth Brooks and the Music Industry’s Performance Measurement Problem

The rock music industry in 1991 was in transition. After about forty years of fans preferring rock music to country music by a reliably constant percentage, sales figures were indicating that preferences were shifting from rock to country. Was Garth Brooks popular enough to influence a dramatic shift? Or was there actually an underlying measurement problem?
October 11, 2013

Skinny Jeans and the New Math

I am an engineer by training and a math geek at heart.  So articles about girls and math catch my eye.  Did you know that researchers agree that one’s ability to excel at math and science is as much about attitude as it is about “natural gifts” or gender?
October 9, 2013

How the Mighty Have Fallen

A few months ago, we got a call from a company asking for help with their balanced scorecard – something that happens every day.  What was surprising was that the company was one that was a former winner of the Balanced Scorecard Hall of Fame, and one that I had worked with years before.
October 7, 2013 0 Comments

How Can They All Be Our Customers?

Twenty-three people were waiting for the workshop to begin. The job at hand was to facilitate key managers, analysts, and program advisors through a strategic thinking process and formulate a new strategy. The organization was a four-hundred employee health care non-profit. It was 20 years old and was created around a single purpose: saving lives by processing tissue and...
October 4, 2013 0 Comments