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Saturday , July , 22 , 2017
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The Institute Way Blog

What I Learned About KPIs from My Six-Year-Old

My daughter recently took an art camp offered by the city. When I arrived for pick up on the last day, the students were filling in program evaluations. Our later conversation about randomly filled bubbles, porta-potties, and palaces inspired me to revisit some important principles in KPI development.
May 19, 2016 0 Comments

How Did I Get an MBA Without Learning This?

Most MBA programs pride themselves as being the ”practical” degree that will best prepare its students for any number of management roles. But it wasn’t until I became a Balanced Scorecard Professional that I learned the following principles that I have found to be key to being a good manager and leader.
March 24, 2016 0 Comments

The Ultimate KPI Cheat Sheet

We’ve received a lot of interest in our new KPI Certification Program. In fact, one woman said she couldn’t wait until the first scheduled program offering. She also wanted to know if we had a handy list of the most important principles – she wanted a cheat sheet! So in the interest in tiding her (and others) over, below I have compiled a few of the most...
June 9, 2015 0 Comments

Gaming the System at the VA

Imagine you take your car to the car dealer to get serviced. Before you give your car to the service manager you see the following performance statistics posted on the wall: Average time to wait for an appointment after requesting one—27 days Number of people who requested an appointment but didn’t get one—46,000 Not too reassuring is it....
July 16, 2014 0 Comments
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