Veolia Water North America “We are very pleased with the help provided by the Institute. We are aiming for high revenue targets in a geographically diverse market, and the Institute helped us translate our strategy into something that employees can actually use.” Laurent Auguste, President and CEO Veolia Water Americas “The Balanced Scorecard is a critical part of our strategy. It offers a framework for achieving our business goals, through clear, understandable metrics. It’s more than standard corporate-speak – it actually works!” Brian Clarke, Executive Vice President, Business Systems Veolia Water Americas Read Case Study >>

Blue Man Group “The Balanced Scorecard Institute worked with us to articulate our vision and mission, and to develop a strategy map and strategic initiatives.  We felt that their approach integrated well with a culture like ours that is built on multiple perspectives.  The associates we worked with were very down to earth people, and did a great job coming in and integrating into our culture.  Larry Halbach, in particular, did a brilliant job of breaking down the components of a strategy map and the process into terms people could understand.  He went out of his way to help us and to make it clear we could call when needed.  He became a friend to the organization.  In the end we came up with a product we are very happy about.” Jeni Ardizzone-West, Senior Vice President/OD and Administration Blue Man Productions, Inc.

Susan G. Komen for the Cure “We worked with the Balanced Scorecard Institute to begin our balanced scorecard process from scratch.  Much of our success in implementing this approach is credited to Howard Rohm and his associates.  We couldn’t have done it without the Institute’s detailed directions charting our course—what we called building our ‘Promise Map’—and their sustained attention guiding us to consistently focus on our vision of “A World Without Breast Cancer.”  When we engaged our people in the planning process, lined up our vision, our Promise, and our core values with our strategic objectives, we built a very strong foundation.  Our Promise—our mission—is to save lives and end breast cancer forever by empowering people, ensuring quality care for all, and energizing science to find the cures.  When we “Discover and Deliver the Cures”—our ultimate strategic objective—it will be due to the unflagging commitment to excellence by many, many people, certainly including our team at the Balanced Scorecard Institute!“ Janet Harrison, Director of Strategic Planning Susan G. Komen for the Cure

Passport Canada "We selected the Balanced Scorecard Institute to help us develop a strategic management system because they adapted a business process for use in government. Howard Rohm did an excellent job of getting our executives’ buy-in; he was able to address and ease their concerns, promote the process, and show them the possibilities and benefits of the balanced scorecard. We chose this management tool because it would enable everyone in the organization to understand our strategies. It also allowed employees at all levels—not just the executives—to get engaged in the process and contribute. All of the associates that we worked with at the Institute were eager to listen, help and provide solutions. They were very supportive of the process; they wanted it to be successful.” Leslie Finter, Acting Manager – Planning Passport Canada

American Speech-Language-Hearing Association “The Balanced Scorecard Institute has provided education, facilitation and consulting assistance for our organization to implement a balanced scorecard approach.  We chose to work with the Institute because they were very approachable and responsive, and their model of teaching and facilitating versus ‘hire us to do this for you’ was very attractive to us.  Everyone we’ve encountered in the Balanced Scorecard Institute has impressed us with their subject matter expertise.  They’ve also been very active facilitators in terms of various steps that we’ve needed to go through in implementing this approach.  Our overall relationship with the Institute has met or exceeded our expectations, and we are indebted to them.  Working with the Balanced Scorecard Institute has allowed us to accomplish something we could not have done as effectively or efficiently on our own and I don’t think there’s any other entity that could have done it as well for us as they have.” Arlene Pietranton, Executive Director American Speech-Language-Hearing Association

Success Story: NMDP Turning Vision into Action 

The new strategic planning effort at the National Marrow Donor Program, dubbed Vision into Action, has driven creative thinking around how to improve efficiencies and cost effectiveness and get people thinking about how NMDP could more than double transplant volumes within five years! Read More >> Read the Entire Case Study >> View the NMDP Strategy Map >> View the NMDP Department Strategy Map >>

Mecklenburg County, NC 

The Institute honors Mecklenburg County, NC with an Award for Excellence for successfully transforming the county government and positioning it for tough times. More >> Read the Case Study >>

Putting Out Fires (Literally) with a Balanced Scorecard

The Northwest Fire District (AZ) needed to re-create its strategic plan and decided to use the Institute’s framework to ensure the plan met the needs of its stakeholders.  More >>  View the NWFD Strategic Plan >>