Terry Sterling Senior Associate  Terry Sterling is a Certified Advanced Planner with over 31 years of combined work experience in the public and private sectors specific to law enforcement, strategic planning, performance measurement, staffing studies and work-load analysis. He is an experienced consultant, facilitator and lecturer. He has developed and taught many courses on a wide variety of topics to include performance measurement, strategic planning, promotional processes and facility/property management. In recent years, Terry has worked closely with many governmental entities to develop benchmarks for performance-based organizations. His emphasis is on how to apply theory to the real world and make it beneficial to the work environment. He was responsible for the development, implementation and management of the Balanced Scorecard process for a law enforcement agency comprised of more than 3200 employees. Included in this process was the procurement and administration of implementing a performance based software management program. Terry has a Master’s Degree in Managerial Leadership from National-Louis University and a Bachelor’s Degree in Finance from Olivet Nazarene University.