Kevin Baum Senior Associate Kevin Baum is Senior Associate at the Balanced Scorecard Institute. Kevin has considerable expertise in consultation, facilitation and implementation of the Balanced Scorecard and other leading performance management & strategic planning frameworks, and has worked for more than 10 years as an independent consultant specializing in government performance.  In 2003, Kevin founded inCentergy, an Austin-based management consulting firm specializing in Balanced Scorecard, Performance Management and Leadership Development. Since the founding of inCentergy, Kevin has helped hundreds of government organizations of all sizes (federal, state and local) build performance management frameworks that link strategy to action, simplify and refine existing performance initiative(s), focus on and develop measures that matter, engage the workforce and key stakeholder groups in the performance conversation, gain buy-in and ownership of the effort throughout the entire enterprise, and turn performance results into powerful storyboards of progress and achievement.  Kevin is a recognized leader in helping government organizations break down barriers between structural silos and create powerful opportunities to recognize performance synergies across rigid organizational lines. Kevin's practical, hands-on experience in performance management gives him the unique experience of having lived what he teaches. A 21-year veteran of government service and the former Assistant Fire Chief and Fire Marshal for the City of Austin Fire Department, Kevin is a recognized leader in performance management. Kevin is known for his efforts in pioneering the implementation of performance measures into programs and services that are difficult to quantify and evaluate statistically, and his efforts were instrumental in his organization winning the Malcolm Baldridge Award for Highest Achievement in Quality, (1999). Kevin's efforts in performance management have been recognized around the world as best-practice, and his work has been published in journals in America, United Kingdom, Canada, Australia and South Africa.   Kevin is a very popular trainer and speaker and he presents widely at national & international conventions, executive retreats and employee development workshops on a wide range of topics including performance management, performance diagnostics, teambuilding, and leadership. Kevin has been published extensively on a variety of management and leadership issues and is the author of the text Lessons From The Line, Why Every Leader Should Be A Firefighter For A Day. Lessons From The Line is an exciting, real-world look at leadership and management principles from the firefighter's perspective, and is rapidly gaining prominence in management schools and executive boardrooms across the country. Kevin holds a Bachelor of Arts degree from Western Illinois University, a Master of Public Policy and Administration from Texas State University, and has conducted post-graduate research into Environmental Geography at Texas State University where Kevin researched the relationships between natural and human systems. Kevin's Master's manuscript, which explored the nature of conflict between functional groups in government organizations, won the National Association of Public Affairs and Administration's Masters Manuscript Award for best research in America (1997). Kevin's manuscript has been published extensively and is featured in a graduate level text on conflict management. Kevin is a faculty member of the prestigious Governing Live seminar series, a senior faculty member of the National League of City’s Leadership Training Institute, an Actuate Business Partner, a guest lecturer for the Texas Certified Public Administrator’s Program, and is adjunct faculty for the Texas State Master of Public Policy and Administration Program.