Wednesday , January 18 , 2017
John McGillicuddy is a Balanced Scorecard Institute Senior Associate with more than 30 years experience spanning public, private and non-profit sectors. During 23 years of service with Mecklenburg County, including a dozen years as an Assistant County Manager, John led the development and ongoing management of the organization’s balanced scorecard.
John’s experience includes strategic planning, budget/financial management, communications, change management, organizational development, and performance management. His executive leadership with Mecklenburg County resulted in increased effectiveness and efficiency, improved customer service and satisfaction, enhanced employee morale and productivity. As an innovator, he led several “firsts” for Mecklenburg County including:
He also is a writer and editor, having published more than 50 magazine and newspaper articles on business, sports, healthcare, and government services. John also created and wrote "The Mecklenburgers," a 30-minute TV series on Mecklenburg County government that aired for four seasons (35 episodes) in Charlotte, NC and earned 18 Telly Awards and four regional Emmy Award nominations.
- Developing the first e-government strategic plan, charting the course for how Mecklenburg County leverages the web and other technology as a primary method of communicating and delivering customer services
- Designing the systematic approach for performance measurement and evaluation, and performance-based budgeting
- Creating a shared service operation that consolidated business support functions (human resources, IT, communications, facility management) for increased efficiency and effectiveness
- Establishing an organization-wide customer service philosophy and standards, leading to significant increases in customer satisfaction
John is a native of Massachusetts and earned a B.S. from the University of Massachusetts at Amherst. He also holds a Master's degree in Organizational Change and Leadership (MSL) from Pfeiffer University. He is a certified Balanced Scorecard Professional and licensed PuMP Instructor.